E-commerce Customer Service 客服

4 weeks ago

Melaka, Malaysia Yang Mau Sien Trading Full time

在不同平台例如Shopee/Lazada回答顾客对于网上购物及商品的询问
- 处理与顾客的通话
- 分辨及解决顾客需求来达到顾客的满意
- 了解顾客需求并推荐最适合的产品
- 能够处理顾客投诉，在最短的时间内提供顾客最好的解决方法
- 拥有良好的沟通及展现技巧
- 能够有效的管理时间- 熟悉电脑基本操作
- 通晓中文，英文【中文为主】
- 团队协作能力- 有无经验都可
- 在冷气办公室中工作
- 拥有自己的独立办公桌
- 拥有许多职业发展机会
- 只要肯学习，提供培训
- **我们的愿景是在 5 年内在马来西亚人成为一个公认的品牌，我们正在积极寻找来自不同领域的人才加入我们的团队。**_
- **在YMS，如果您是对的人，我们会为您提供平台和机会。**_
- **在YMS，我们需要一个充满活力和积极性的团队，共同进步和成长。**_
- Answer customer enquiry in relation to ON-LINE shopping of products and services in Shopee / Lazada and so on
- Identify and assess customers’ needs to achieve satisfaction
- Understand what customer needed and suggest various product option that available
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- With / Without experience are acceptable
- Working in air-conditioning Office Room
- Have your own independent desk
- Young, happy harmonious working environment
- A lot of career opportunities
- We will provide training as long as willing to learn new things and knowledge
- Anual Leave,MC, EPF & SOSCO will be provided
- **Our vision within 5 years is to become a recognised brand in Malaysia, we are actively looking for talents from different areas to join our team.**_
- **In YMS, we will provide you with a platform and opportunity if you are the right person**_
- **In YMS, we need a dynamic and motivated team, common progress and growth**_

职位类型：应届生, 全职

薪资： RM2,000.00至RM2,800.00（每月 ）

工作语言:

- 中文 (必填)

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