HRss Specialist

**Job Title: HRSS Specialist**

**Location: Selangor, Malaysia**

**Summary of Position**:
Alcon is looking to hire a **HRSS Specialist **(Japanese Speaker) to join our HR team at **Selangor **in **Malaysia **, who will act as an HR guide for Alcon associates. This role will have the opportunity to assist associates with all HR employee life cycle events including clarification of Alcon policies and procedures, HR administration, payroll inquiries, system navigational support and more. Accountable for executing high quality and accurate service to associates in adherence with the Day-to-Day calls & transactional activities, HR Service Center service levels (SLAs) as well as key process, and operational metrics (KPIs). In addition to supporting the day-to-day life cycle events of the Alcon associates; this role also supports quality audits, documentation and will take an active role in supporting the migration of the HR processes to the newly created HR Service Center.

**Key Responsibilities**:

- Maintains and updates Alcon associates' data in workday and other HR systems according to standard operating procedures.
- Actively participates in the migration of HR processes to the newly created HR Service Center.
- Accountable for managing day-to-day inbound calls with Alcon associates and managers.
- Accountable for maintaining documentation to support life cycle tier 1 processes for the center.
- Supports day to day quality control of all transactional processes.
- Managing a variety of HR processes and policies in accordance with the countries supported by the center.
- Providing rapid, high quality and validated response/support to all HR related transactions and requests.
- Proactively takes ownership of requests received through the case management tool; being responsible for case opening and closing (end to end).
- Prepares HR documents as requires for associate processing (contracts, medical referrals, employment certificates, etc).
- Acts as a liason with Alcon associates, managers, HR team members and outside agencies in a professional and compliant manner at all times.
- Works closely with the Global Information Systems team, various HR COEs and respective in country HR teams to provide accurate and timely resolutions to associate's HR queries.
- Proactively contributes to & drives process improvements within the team.
- Ensures compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
- Supports the HR team with ad-hoc projects where needed.
- Supports other duties as requested by the HR Leads/Managers.
- Maintain Service Levels (SLAs) and key process and operational metrics (KPIs).

**Key Requirements/Minimum Qualifications**:

- Education: Bachelor degree in related field.
- Must be fluent in in Japanese and English both verbal and written to support stakeholders and users from Korean Speaking Countries.
- More than 2 years’ experience in Shared Services Environment.
- Minimum 1 year of HR operations experience, preferably someone from Shared Services function.
- Strong administrative ability, managing a complex and varied workload
- Self-directed individual with a proactive and inquisitive nature who can anticipate and pre-empt problems.
- Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations.
- Process-orientation mindset.
- Strong Communication and Customer Service orientation.
- Rotational work schedule might be required depending on the critical deliverables and the countries supported.
- Strong team player with a passion for working in a global HR environment.