Housekeeping Supervisor

3 weeks ago


Johor Bahru, Malaysia Thistle Hotel Johor Bahru Full time

Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
- Issues and keeps record of master keys.
- Prepares and issues Room Status Report.
- Distributes “Turndown” amenities.
- Assigns duties and responsibilities to Room Attendants.
- Collects report from previous shift Room Supervisor.
- Obtains and follow-up handover work from previous shift Room Supervisor.
- Inspects guest rooms.
- Checks the standard of “Turndown” services by Attendants.
- Liaises closely with the Front Office regarding guestroom status.
- Reports and follow-up on repair and maintenance.
- Updates room status via telephone interface system.
- Reports adverse guest comments.
- Reports lost and damaged items.
- Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.
- Ensures all company minimum brand standards have been implemented, and that optional Standard Departmental Operation Procedures have been implemented where appropriate.
- Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments.
- Ensures the punctuality and appearance of all Room Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Supports Departmental Training by improving on negative feedback on daily basis.
- Develops the skills and effectiveness of all Room Attendants through the appropriate training, coaching, and/or mentoring.

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Housekeeping: 2 years (preferred)



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