Reservation Agent

3 weeks ago

Petaling Jaya, Malaysia Sunway Resort Hotel Sdn Bhd Full time

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
It has overlapping missions, quality objectives and business purposes. It provides integration of our customer responsiveness, empowerment, planning, process focus, marketing and knowledge management we become less bureaucratic and more efficient in delivering quality service. It offers an alternative to right-sizing our workforce we introduced multi-tasking and multi-skilling, job enrichment and job enlargement direction to career advancement and succession planning. It eliminates barriers to cooperation between departments, leadership redefined, processes re-engineered. It provides value-added steps to meet customer-defined needs and requirements. It provides a better perspective in aligning our people, strategies and performance to drive team performance to achieve business results.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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