Technical Support

2 weeks ago


Puchong, Malaysia Smartrend Recruitment & Consultancy Full time

**Overview**:

- **IT Technical Support Specialists play a crucial role in organizations by ensuring that computer systems and networks are functioning effectively and aiding with end-users. They are responsible for diagnosing and resolving technical issues, maintaining hardware and software, and offering guidance to users to enhance their overall experience with technology.**

**Responsibilities**:

- To understand overall technical support ticketing process and procedure.
- Complete technical tasks and assignment according to ticketing system.
- Track ticket status and make sure no missing SLA (service level agreement) complaints.
- To prepare daily and detailed technical support reports to customers.
- Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
- Capable of performing technical fault findings.
- Able to contribute to root cause analysis, rectification process and solutions.
- To standby for ad hoc technical support on a rotation basis.
- Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.
- Perform schedule preventive maintenance service.
- Complete schedule preventive maintenance checklist and report in a timely manner.
- Complete any other tasks as assigned by the superior.

**Requirements**:

- **Minimum years of experience required is 1-2 years.**:

- Good in communication skills and fluent in English and Bahasa Malaysia.
- Good in Microsoft Office.
- Willing to work extra time, public holidays, and weekends whenever necessary.
- Possess own transport and willing to travel to the outstation from time to time.
- Possess CIDB green card or NIOSH TNB pass is an added advantage
- Having some knowledge or experience in work related to CCTV System & Access Control is an added advantage.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Application Question(s):
Ability to Commute:

- Puchong (required)


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