Trainer -mandarin Speaker

Hello

Greetings from Softenger Sdn Bhd.

we are looking for a "Trainer"

a. Language: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Location: Bayan Lepas, Penang

e. Type: Full-time

f. Shift: 24/7

**Responsibilities**:

- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

**Requirements**:

- Degree in discipline or equivalent diploma
- 3 years customer service experience with minimum 1 year training experience
- Fast learner and independent
- Minimum bi-lingual proficiency.
- Language proficiency in English and Mandarin is mandatory.
- Customer Service knowledge and/or experience is strongly preferred.
- Proven experience as corporate trainer in the customer service industry.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new techniques in corporate training.
- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will

be an asset.
- Affluent communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities

If interested, kindly attach your updated Resume & please fill up below requested details:
Nationality:
Current location:
Preferred Location:
DOB

Highest Education:
Total Experience:
Relevant Experience:
Current Salary:
Notice Period:
Single/Married:
Willing to relocate:
Thanks & Regards

Selvi

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

**Experience**:

- csr: 3 years (preferred)
- trainer: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Chinese (preferred)

Ability to Commute:

- Penang Hill (required)

Ability to Relocate:

- Penang Hill: Relocate before starting work (required)