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Policy Operations Associate
4 weeks ago
**Associate, Policy Owner Services (AUS) - 1 year contract **_(Renewable/ Convertible depends on performance)_
- Mon - Fri (1 day WFH per week) ; 5.30am-2.30pm | 6.30am - 3.30pm (Follow Daylight saving)**_
**Key Responsibilities**:
- Responsible for providing after-sales support to policy-related administrative processes
- Maintain client and policy information
- Process bills and payments
- Support policy adjustments
- May facilitate passing through policy-specific client instructions / enquiries to relevant parties
- **Hiring Process: CV Submission > HR Phone Interview > Online Video Interview > Shortlisted > Offer > Background Check (7-10 working days) > Onboarding**_
- **Remuneration Package**:_
- Basic is RM2,500 for Fresh Degree holder + RM450 transportation allowance (fixed) + RM300 Inconvenience Allowance (Fixed)
- Basic is up to RM3,800 depend on experience + RM450 transportation allowance (fixed) + RM300 Inconvenience Allowance (Fixed)
- OT is claimable
- 14 days annual leave
- 14 days medical leave
- 3 days special paid leave e.g. paternity leave, compassionate leave and etc.
- Follow Australia Public Holiday
- EPF, SOCSO, EIS as per statutory
- Outpatient Benefits up to RM1,200 per contract tenure
- Hospitalization & Surgical Benefits up to RM10,000 per contract tenure
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
**Salary**: RM2,500.00 - RM3,800.00 per month
Schedule:
- Day shift
- Early shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your MUET level? (Other?)
- Are you willing to work from 5.30am/6.30am?
- How long is your notice period?
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- English (required)
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