Zr 1895 job

**Skill Summary
**Technical skills (Required - Mandatory)
- Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice and eservices.
- Must have experience in 2-4 Genesys transformation projects.
- Must have knowledge on Contact center DR, security & GDPR.
- Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge manager.
- Hands on experience in implementing components like SIP Server, T-Server, Config Server, URS, ORS etc.
- Good understanding of reporting (real time and historical), recording & Genesys WFM.
- Understanding and working experience on queuing, routing and CTI Agent desktop components such as iWS/WDE

**Technical skills (Required - Nice to have)
- Knowledge on GWT X and integrating CRM using adaptors.
- Knowledge on Platform SDKs
- Knowledge on Dot Net, Java or any other coding language
- Experience working with or an interest in Agile Methodologies, such as XP, Scrum or Kanban

**Language skills needed
English

**People skills
Lead for 25+ team members

**Soft skills
- Work in a Global delivery environment
- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
- Ability to work independently, within general guidelines or best practices and manage complex technical solutions.

Ability to lead and motivate a multi-skilled IT Development Team

**Area of responsibilities
**Skill Level
- Design and Development of Genesys Contact Center program with Experience in Genesys Engage
- Implementation of Omni Channel Genesys Contact Centers
- Configuration and Integration of Genesys WFM and Voice recordings.
- Participate in business and system requirements sessions.
- Prioritizing and escalating with Manager on duty (MOD) to ensure timely resolution

Expert
- Managing and documenting knowledge artifacts.
- Perform route cause analysis of repeated incidents and come up solutions that help in preventing such incidents.
- Maintain the appropriate execution of all defect correction, release management activities and other related changes aligned to operational readiness and consistency in services.

Mid-Level