IT Executive

**Responsibilities**:

- Perform regular system support and maintenance on local or remote locations.
- Provides Break-fix on various of in-house systems.
- Install, move, and change support on various of IT hardware.
- Participate in global and regional infrastructure project.
- Training end-users on hardware functionality and software programs.
- Monitoring hardware, software, and system performance metrics.
- Perform tests on new hardware and software.
- Imaging the corporate computer using SCCM or Dell Autopilot.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers.
- Provide L1/L2 desk-side support to end users in installing, troubleshooting and maintenance of IT Equipment.
- Provide end-user technical support and troubleshooting for hardware and software, including but not limited to Windows Active Directory, MS Office, O365, Windows OS, Network printers, Remote Access, etc.
- Be responsible to ensure service management SLAs are met and maintained.
- To manage and maintain IT inventory of Computing assets, conduct asset inventory and asset tagging (labelling).

**Job Requirement**
- Professional Certificate, Diploma or B.Sc. Degree in Computer Science or any equivalent computing studies.
- Minimum of 2 years’ experience in IT computing support field particularly in Windows OS and Microsoft products.
- Minimum of 1 years’ experience in supporting Microsoft 365 & SharePoint Online.
- Networking understanding of DNS, TCP/IP.
- Good understanding of ITIL tools & processes.
- Domestic traveling might be required.
- Able to converse in English
- Good team player and service oriented to support business requirements and internal customers