Reservation Agent

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**

Responds to communications from guest, travel agents, and referral networks concerning reservations arriving by mail, telephone or fax. Creates and maintains reservation records-usually by date of arrival and alphabetical listing. Prepares letters of confirmation and promptly processes and cancellations and modifications.

Additional duties may include preparing the list of expected arrivals and processing advance reservations deposits.

**DESCRIPTION OF WORK**

1. Identify guest reservation needs and determine appropriate room type.

2. Verify availability of room type and rate. Track future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.

3. Explain guarantee, special rate, and cancellation policies to guest. (Know the credit policy of the resort)

4. Accommodate and document special requests.

5. Answer questions about property facilities/services and room accommodations. (Knows selling status, rates and benefits of all packages plan)

6. Communicate reservation information to front office

7. Willing to undertake any reasonable request made by management in any other areas of the house

8. Handles daily correspondences. Responds to inquiries and makes reservation as needed.

9. Make sure that files or folder are kept up to date

10. Maintains a clean and neat appearance and work area at all times.

11. Promotes goodwill by being courteous, friendly and helpful to guests, senior managements and fellow employees.

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Langkawi Island: Reliably commute or planning to relocate before starting work (required)

Expected Start Date: 09/01/2023