Mgr-food & Beverage I

2 weeks ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 24074073

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Developing and Maintaining Budgets**
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.

**Leading Food and Beverage Team**
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

**Ensuring Exceptional Customer Service**
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

**Additional Responsibilities**
- Complies with all corporate accounting procedures.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Drives effective departmental communication and information systems through logs, department meetings and property meetings.
- Marriott International is an equal opportunity employer. W

  • Mgr-food & Beverage I

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** **ประเภทของงาน** Food and Beverage & Culinary**สถานที่** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia ดูบนแผนที่**ตารางการทํางาน**...

  • Food & Beverage Attendant

    2 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    Food & Beverage Attendant A Food & Beverage Attendant is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Food & Beverage Attendant, you are responsible for serving guests in a friendly, timely,...

  • Food & Beverage Attendant

    2 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    A Food & Beverage Attendant is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Food & Beverage Attendant, you are responsible for serving guests in a friendly, timely, and efficient manner to...

  • Food & Beverage Attendant

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North Full time

    A Food & Beverage Attendant is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.What will I be doing?As a Food & Beverage Attendant, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an...

  • Food & Beverage Attendant

    3 months ago

    Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North Full time

    DescriptionA Food & Beverage Attendant is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.What will I be doing?As a Food & Beverage Attendant, you are responsible for serving guests in a friendly, timely, and efficient manner to...

  • Food & Beverage Attendant

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Food & Beverage Attendant is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.What will I be doing?As a Food & Beverage Attendant, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an...

  • Mgr-food & Beverage I

    4 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **ジョブ番号** 24026518 **求人カテゴリ** Food and Beverage & Culinary **場所** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia 地図で表示 **スケジュール** Full-Time **遠隔地ですか?** N **配置転換ですか?** N **職位の種類** Management -...

  • Mgr-food & Beverage I

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **ジョブ番号** **求人カテゴリ** Food and Beverage & Culinary**場所** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia 地図で表示**スケジュール** Full-Time**遠隔地ですか?** N**配置転換ですか?** N**職位の種類** Management-...

  • Food & Beverage Manager

    7 days ago

    Kuala Terengganu, Malaysia THE TAARAS BEACH & SPA RESORT (REDANG) SDN BHD Full time

    a) To implement Berjaya Food & Beverage policies as disseminated by the General Manager b) To develop and implement programs to achieve the goals set for the Food & Beverage Division c) To develop and implement training programs for all levels of food & beverage employees d) To constantly analyze the day to day operating procedures and improve whenever...

  • Food & Beverage Manager

    1 month ago

    Kuala Lumpur, Malaysia Hilton Full time

    Food & Beverage Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Food & Beverage Manager

    7 days ago

    Kuala Lumpur, Malaysia Hilton Full time

    Food & Beverage Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Food & Beverage Manager

    6 days ago

    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Food and Beverage Attendant

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    Food and Beverage Attendant With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels...

  • Food & Beverage Manager

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia THE TAARAS BEACH & SPA RESORT (REDANG) SDN BHD Full time

    a) To implement Berjaya Food & Beverage policies as disseminated by the General Managerb) To develop and implement programs to achieve the goals set for the Food & Beverage Divisionc) To develop and implement training programs for all levels of food & beverage employeesd) To constantly analyze the day to day operating procedures and improve whenever possible...

  • Food & Beverage Departmental Trainer

    4 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    Food & Beverage Departmental Trainer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand,...

  • Food & Beverage Departmental Trainer

    21 hours ago

    Kuala Lumpur, Malaysia Hilton Full time

    Food & Beverage Departmental Trainer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand,...

  • Lecturer - Food Beverage and Event Management

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya College Sdn Bhd Full time

    JOB DESCRIPTIONS: Develop, review update, and prepare Written Instruction Material (WIM) and student portfolios, and compliance with the new NOSS of SKM programme I :2018 Food & Beverage Service Operation and I :2018 Food & Beverage Operation Supervision: Develop, review update, and prepare Written Instruction Material (WIM) and student portfolios, and...

  • Food & Beverage Departmental Trainer

    4 days ago

    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Director of Food

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23204195 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of...

  • Food & Beverages Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel Indigo Kuala Lumpur On The Park Full time

    Food and Beverage Operations Manager We do things a little differently at Hotel Indigo Kuala Lumpur On The Park and we are looking for evolutionary Food and Beverage talent from any industry to lead our food and beverage teams in launching the first ever Hotel Indigo in Malaysia. When you’re a part of IHG, you’re more than your job title. And that’s...