Current jobs related to Lead Strategist - Kota Damansara - Reserve Daily

Presentable: We love good vibes and good looks (Sorry, no paper bags allowed).
- Zodiac Signs: If you're an Ox, Rabbit, Snake, Dragon, or Monkey, you might just get extra brownie points

Are you ready to take charge and lead our customer experience, sales, and marketing efforts to new heights? If you're a dynamic, multitasking wizard with a knack for making customers smile and sales soar, we want you

**Key Responsibilities**:
1. Customer Service Excellence:

- Handle orders, bookings, and inquiries like a pro, delivering personalized assistance and resolving issues faster than a superhero.
- Exceed expectations at every touchpoint, creating loyal fans and positive brand vibes.
- Develop a smooth customer service flow and keep the team on their toes to ensure seamless responses and efficient follow-ups.
- Minimize bad reviews by responding to complaints with ninja-like efficiency and ensuring resolutions are top-notch.
- Keep a meticulous record of customer interactions, ensuring all issues are resolved.
- Turn refunds into opportunities for repeat business by issuing credit notes.

2. Sales and Revenue Generation:

- Spot sales opportunities like a hawk and promote our awesome travel products and services.
- Smash sales targets with your amazing cross-selling, upselling, and conversion strategies.
- Use your insider knowledge to recommend tailor-made travel solutions that customers can't resist.
- Scout social media for new travel trends and opportunities to keep our offerings fresh and exciting.

3. Product Identification and Development:

- Stay ahead of the curve by keeping up with industry trends, hot destinations, and emerging travel experiences.
- Create innovative travel packages and promotions based on market demand and customer feedback.

4. Social Media Marketing:

- Be our social media guru, developing and executing killer marketing plans across platforms like Facebook, Instagram, and Twitter.
- Create engaging content, including posts, stories, and multimedia assets, to captivate our audience and generate leads.
- Monitor social media channels, respond to comments and messages, and manage our online reputation like a pro.

**Skills**:

- Proven experience in customer service, sales, and/or social media marketing within the travel industry.
- Exceptional communication, interpersonal, and problem-solving skills.
- A sales-driven mindset with a passion for delivering exceptional customer experiences.
- Proficiency in social media platforms and digital marketing tools.
- Ability to juggle multiple tasks, prioritize workload, and thrive in a fast-paced environment.
- Knowledge of travel industry trends, destinations, and products is highly desirable.
- Independent, assertive, and a born leader with a strong sense of responsibility.
- Proactive problem solvers only If you’re not up for a challenge, do yourself a favor and skip this one.

**Benefits**:

- Unlimited Coffee: Because superheroes need their fuel.
- Office Mascot: Meet our friendly office dog, Finn, who doubles as a stress-buster.
- Flexible Hours: Work whenever you want, as long as it’s during office hours.
- Surprise Snacks: Dive into our mystery snack drawer - it’s like a treasure hunt every day
- Nap Time: We don’t have nap pods, but we do have comfy chairs.
- Annual Nerf War: Show off your strategic skills and dominate the office battlefield.
- Frequent High-Fives: Celebrate your successes with unlimited high-fives from the team.

**Join Us**:
Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Zodiac Sign: Ox, Rabbit, Snake, Dragon, or Monkey

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Marketing: 1 year (preferred)

**Language**:

- Mandarin (preferred)