Technical Support Specialist

**Key Responsibilities** **Creates and routes technical issues for all customers** - Validates customer entitlements and approves exceptions for unentitled customers. - Dispatch out-of-TSR scope technical issues to the appropriate support group. **Resolves technical issues for customers across all account tiers** - Resolves customers’ single incidents...

Contract: 12 months - Work Location: Bayan Lepas, Penang (Hybrid Mode) - Time: 8am-5.30pm (Mon-Fri) **Primary Qualifications**: - Excellent writing skills combined with a technical background. Degreed engineers with excellent English skills and experience developing and maintaining documentation for factory processes or product support are encouraged to...

**Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)** **Salary: RM3300 + RM300 (Basic + Language Allowance)** Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people...

Company Description Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with...

Responsibilities: 1. Install networking equipment, related with the project 2. Configure, test and maintain LAN/WAN equipment and related maintenance services 3. Basic knowledge on PC support, familiar with POS system 4. Create and update documentation for all installed equipment at sites 5. Proactive to resolve problem 6. Provide basic technical...

The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...

Job Description: - Proven experience in customer-facing roles (phone, chat, in person). - Passionate about delivering exceptional customer experiences. - Excellent communication skills, adaptable to different audiences. - Flexible problem-solving approach, committed to exceeding expectations. - Thrives in a team environment, eager to learn and grow. -...

**Responsibilities**: - Support permanent, contract & outsourcing employment. - Take ownership to communicate with clients (local and/or overseas) assigned / acquired to identify staffing needs & understand job requirements. - Build highly-skilled talent networks & pipelines. - Build long-term and trusted relationship with new and existing clients. -...

**Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

**Responsibilities**: Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with...

**Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field - Call centre experience is not a ‘must’ but would be a distinct...

**Date**:22 Mar 2024 **Location**: Bayan Lepas, 07, MY, 11900 **Company**:Malaysia Airports Holdings Berhad **POSITION GENERAL SUMMARY** Provide expertise in the overall establishment of BIM implementation for project and MAHB group. The appointed BIM Specialist will be the focal point for assessing, reviewing, advising, recommending, and overseeing the...

We are looking for a motivated, dynamic Intern for Field Biologist (FB) to join our team. Your responsibilities will be to continuously monitor and ensure service compliance whilst also using your Biology / Entomology knowledge and outgoing personality to perform on-site inspection at customers’ premise. To help to achieve this, we will provide you with a...

**ESSENTIAL JOB DUTIES** - To carry out daily responsibility including maintenance and monitoring and operating of facilities plant equipment, system & manufacturing environment. - Support production by leading trouble shooting and repairs of facilities equipment & system breakdowns and and troubleshooting and repairs. - To perform facilities equipment &...

**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin - The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to...

**Mandatory**: - Degree/Diploma in any discipline preferably in Chemical / Chemical Engineering or related field - 2-3 years’ experience in working with SI/SF channel - Knowledge on Control Instrumentation System (sensors, transmitters) - Knowledge on Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals) - Minimum 2 years working...

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Native Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values...

**Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client...

Leads New Product Introduction projects - Provides overall coordination of international manufacturing transfer projects - Tracks and drives project development activities for assigned customer(s) - Drives cross-functional teams to ensure customer deliverables are met, including quality, delivery, technical support and cost - Provides support to technical...