Clinical Specialist

1 week ago

Penang, Malaysia Stryker Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

In this role, we are looking for an experienced Nurse with Operation Theatre scrub experience to be a key member of the Commercial team supporting our customers **in the Northern Malaysia region**. You will be the primary member providing top quality consultative service to our customers before, during and after conventional joint replacement surgeries.

**What You Will Be Doing**:

- Provide effective technical consultative service to customers before, during and after routine joint replacement cases; driving patient and customer satisfaction
- Ensure customers comprehend the technical specifications and usage instructions of Stryker products
- Attend, scrub in and support routine primary surgical procedures
- Document incidents regarding product performance issues; input into reports regarding these issues according to Company policies
- Case prearrangement including instrument & implant kits monitoring
- Provide inventory management and invoicing support at customer location
- Assist in the return/addition of products resulting from field service issues, stock adjustments, maintenance and admin duties according to Company procedures
- Support product training to colleagues and/or customers in both one-on-one and in-service settings
- Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

**Who We Are Looking For**:

- Bachelor's Degree in Nursing or Health Sciences related fields
- Scrubbing and Operation Theatre case support experience in hospital settings
- ** Based in Penang, Malaysia**:

- Good communication skills in spoken and written English
- Possess the motivation and enthusiasm to positively impact patient outcomes using Stryker products
- Good interpersonal skills to manage internal and external stakeholders

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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