Customer Relationship Management Assistant

3 weeks ago


Bandar Utama, Malaysia Wing Tai Fashion Sdn Bhd Full time

**Role Purpose**

This position will plan and execute marketing and loyalty campaigns, customer data management, promotion, market research, campaign reporting and other CRM initiatives as necessary.

**Responsibilities**
- Develop loyalty program calendar and drive execution of marketing campaigns, initiatives and events to increase member acquisition.
- Track and evaluate campaigns & promotions results to formulate effective campaign strategies.
- Perform database analysis to develop targeted promotions, content and activities.
- Prepare CRM reporting (weekly/monthly/ad-hoc request)
- Assess market trends and competitor analysis to ensure competitiveness of loyalty program.
- Collaborate with internal departments and external stakeholders for the efficient functioning of various CRM systems and timely task delivery
- Collaborate closely with vendor(s) to ensure smooth processing within the system and deliveries.
- Attend to ad-hoc assignments when required.

**Requirements**:

- Diploma / Degree in Mass Communication / Marketing / Business or equivalent.
- At least 1 year of CRM experience, familiar with HTML is an added advantage. Fresh graduate are welcome.
- Computer literate with intermediate in Microsoft Word and Excel.
- Detail-oriented, with good logical thinking and articulate with numbers.
- Excellent interpersonal and communication skills in English and Malay (both written and verbal). Mandarin speaking is preferably.
- A good team player, able to work independently, multi-task and prioritize efficiently.

**Salary**: RM2,600.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application Question(s):

- How much is your expected salary?
- How long is your notice period?

Expected Start Date: 07/09/2023


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