Car After Sales Manager

7 months ago


Cheras, Malaysia UCSI Auto Sdn Bhd Full time

Manage the service and parts departments of the dealership.
- Develop and implement effective after-sales service strategies and community events to ensure customer satisfaction and retention.
- Manage the after-sales budget and finances to ensure profitability.
- Ensure that the service and parts departments are properly staffed and equipped.
- Monitor and analyse customer feedback and service data to identify trends and opportunities for improvement.
- Work closely with the sales team to ensure a seamless customer experience.
- Develop and maintain relationships with customers to encourage repeat business and referrals.
- Adhere to all relevant laws and regulations.
- Continuously improve after-sales service skills through training and development opportunities.

**REQUIREMENT**
- Bachelor's degree automotive engineering, or a related field is preferred.
- 1-2 years of product management experience, with a focus on consumer-facing products.
- Excellent communication and interpersonal skills.
- The ability to conduct user research and analyze its findings to determine users’ pain points and identify optimal solutions to overcome it.
- Strong analytical skills, with experience using data to drive product decisions.
- Possess the knowledge and comprehension of the procedures involved in a car service center is a plus.

Pay: From RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Supplemental pay types:

- Commission pay



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