Service Advisor

7 months ago


Kuching, Malaysia Sebangga Auto Sdn Bhd Full time

**SERVICE ADVISOR JOB SCOPE**:

- Ensure overall customer satisfaction during after-sales service.
- Listen to customer’s concerns about their car and document them in job orders.
- Validate service and warranty through the service booklet.
- Address and resolve customer complaints effectively.
- Conduct follow-up calls with customers.
- Schedule service appointments.
- Develop good relationships with customers and demonstrate a customer-centric mindset.
- To attend to customers’ vehicles with proper diagnosis and achieve the desired degree of customer satisfaction.
- Ensure proper handling of customers’ vehicles with proactive reception.
- To achieve yearly & monthly targeted budgeted sales and vehicle throughput.

**Requirements**:

- Demonstrate a strong customer-focused mindset.
- Strong communication abilities in Bahasa Malaysia and English are required.
- Experience in the automotive industry is considered an added advantage.

Pay: From RM1,500.00 per month

Schedule:

- Day shift



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