Store Supervisor
2 weeks ago
About us
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).
We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.
The team
The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.
If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you
The role
You will be responsible for supervising Love Bonito new retail store based in One Utama, ensuring excellent store operations while driving store sales growth. Reporting directly into the Operations Executive, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.
Main responsibilities
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Inspire and motivate the retail team to work towards a collective goal
- Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
- Assist the Store Manager to manage the day-to-day store operations to ensure a seamless and smooth customer experience.
- Develop strategies to enhance the store customer experience and drive sales performance
- Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
- Develop, improve and optimize retail processes to improve productivity and store operations
- Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
- Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
- Oversee general store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
- Conduct Stock Taking exercises at several intervals in the year, or as and when required.
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Assist the Store Manager to recruit, coach, and build a robust team of Part Time and Full Time girls who strongly believe and live out the LB vision and mission
- Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
- Handle all issues that arise from staff or customers (complaints, grievances etc)
KPIs
- Retail Sales/Revenue Growth/Productivity
- Customer Service Excellence
- Store Operations/Visual Merchandising Excellence
- Inventory Management KPIs
- Store staff retention rate
You should have / be
- A passion and genuine interest in fashion and retail.
- Superb retail store management, inventory management, multitasking and execution abilities.
- Customer-centric and people-oriented, able to handle customers and retail staff issues well.
- Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
- An ability to think /work systematically, with impeccable judgment and discretion.
- Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
- A self-starter, proactive and hands-on approach with "Can do" attitude
- Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
- A fun, positive and charismatic personality.
Qualifications & Experience
- 2+ years of relevant work experience preferably in fashion / retail company.
- Minimum SPM/Di
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