Business Insights Analyst

2 weeks ago

Malaysia The Stakeholder Company Pte. Ltd. Full time

**About TSC**

The Stakeholder Company (TSC) is a global technology company that empowers business and organization leaders to map, mine, and manage complex issues and stakeholder environments.

Today we are recognized as the world’s leader in providing AI-driven stakeholder and issue management SAAS (Software as a Service). We work with Fortune 500 companies, large enterprises, and top NGOs in 95+ countries and across 20+ industries from our Singapore headquarters and 3 regional hubs.

**Scope of service**:

- You will be part of a Customer Squad working on the assigned customer accounts. Customer Squad members work on complex projects with senior-level executives from some of the biggest companies in the world. The Customer Squad is central to the success of our mission. They must grasp complex issues in places they may have never heard of and then work with the internal teams and the client to ensure they achieve significant value.
- Conduct in-depth research utilizing a variety of sources and methods to gain a comprehensive understanding of client industries, markets, competitors, and customers.
- Synthesize research findings and analysis into compelling narratives that support strategic recommendations.
- Regularly interact with customers, presenting insights, findings, and recommendations, and gathering feedback to refine the approach and ensure alignment with their needs and goals.
- Onboard and train customers on our platform, provide post-go-live support in collaboration with the Professional Services team, and ensure customers are able to effectively use our platform to achieve their objectives.
- Coordinate with internal teams and manage key work streams within strategic customer projects. This includes setting objectives, managing timelines, and ensuring high-quality deliverables
- Support sales teams throughout the contract lifecycle, including at customer review meetings, to drive renewals, identify upsell opportunities, and turn customers into advocates (e.g., testimonials, case studies, referrals).
- Represent the voice of the customer to provide feedback/input to existing or new feature development and UX
- Set up TSC’s platform for our clients according to the customer’s requirements.

**Job requirements**:

- Bachelor’s degree in Business Administration/International Business or related field
- 1 - 3 years of experience in Research/ Advisory roles
- Excellent English communication and interpersonal skills
- Ability to approach complex business challenges with clear, structured thinking
- Adaptability to changing project needs, working under pressure and managing ambiguity
- Customer-oriented mindset and “can do” attitude
- Curious, eager to learn and grow
- Active team player, self-starter, and well-organized

**Things you can expect from TSC**:

- 100% Remote (Job location: Malaysia)
- 20 Annual Leaves per year
- 11 Public Holidays
- Performance review twice a year
- Exciting internal employee activities
- Huge potential for career growth and earning upside - you define your own growth
- The best place you will ever work;
- Fast-track learning through exposure to various roles across the organization;
- Honed skill sets;
- Direct access, respect, and mentoring from the leadership with an interest in your development.

**Team Culture. Things we look for in all our team members**:

- Intellectual curiosity for the world around you, technology, and our clients’ needs
- Solid general knowledge and skills in your core area
- Excellent problem-solving capabilities and adaptability
- Enthusiasm for finding elegant, pragmatic solutions
- Team player - we’re a small close-knit team and excellence is expected; as is the capability to take on and own big challenges, solving conventional challenges in unconventional ways, all without losing your sense of humor and fun
- Presentation skills with the story you tell and how and where you tell it
- An ability to see the big picture (in graphic detail)

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