Telesales / Telemarketing - Bandar Utama

To contact potential or existing customers based on the sales lead/customer database received from all channels to inform them about the product and services rendered by the Company.
- To complete all sales leads/database received within the agreed Service Level Agreement.
- To fully utilize the standard script as the guidelines in performing all outbound calls
- To provide correct information about the company, product, services rendered, cost, and charges (if any) throughout the conversation.
- Ensure that customers are treated cordially and are held in high esteem. Handle grievances to preserve the company’s reputation.
- To protect all customer information under the Personal Data Protection Act (PDPA)
- Update customer information in the database, keep records of calls, and sales, and note any useful information.
- Evaluate sales records periodically to make balances and ensure that sales figures tally with the total number of units sold.
- To always go the “extra mile’ to meet sales quota and facilitate future sales.
- To attend any Customer Experience Department meeting, discussion, training, etc. as and when required.
- To promote a harmonious working environment within the department and the entire organization.

**Qualifications**
- Diploma/ Bachelor Degree in Business Administration, Sales, or relevant field related preferred
- At least 1 year of working experience in the related field.
- Excellent communication and negotiation skills.
- Familiarity with sales reports and sales records.
- Understanding of sales performance metrics.
- Work with individual and team targets.
- Patient and friendly personality.
- Can speak Bahasa and English well.

**Salary**: RM2,400.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bandar Utama: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)