Process Executive

3 weeks ago


Kuala Lumpur, Malaysia Cognizant Full time

Cognizant Kuala Lumpur, MalaysiaPosted 1 day ago Permanent Competitive
- Process Executive (Chinese Language)

**Position summary**:

- The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants.
- As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality requirement of 99%.

**Language**:Chinese**Experience**: 0- 8 months of BPO experience**Requirements**:

- Willing to work in 24x7 environment.
- Ability to manage critical situations with minimum supervision.
- MS Office & strong keyboard skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations.
- Excellent written, reading & spoken communications skills in English & Chinese.
- Good Cognitive, Logical & Analytical skills
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes.
- Experience with Payments Fraud & Risk (or similar programs)
- Internet Savvy

**Detailed Role & Responsibilities**
- Ensure to meet daily KPIs.
- Accountable for the success and quality of the process.
- Ensures that the process is followed correctly in Service Operations.
- Ability to learn to work with customer internal tools.
- Agent will also be trusted to maintain a high degree of confidentiality while meeting.
- strict deadlines
- Flexible to work in assigned shift timings as per process requirements.

Employee Status : Full Time Employee
- Shift : Day Job
- Job Posting : Aug 16 2023
- About Cognizant-
- Job ID COGNGLOBAL42761


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