Customer Service Assistant

1 week ago


Ampang, Malaysia Asian Overland Services Tours & Travel Sdn Bhd Full time

**Company Description**

**"Don't go where the path leads, rather go where there in no path and leave a trail...."**

Since its establishment in 1976, Asian Overland Services Tours & Travel Sdn. Bhd. (AOS) has grown into one of the most dynamic Travel and Hospitality Company in the Asian region. AOS offers specialised products such as eco cultural tours, and soft adventure nature based tourism and is a market leader in Malaysia offering sustainable focused travel products. AOS is continously investing in technology to stay relevant and improve efficiency and profitability. The Company has been locally and internationally acclaimed, winning a long string of awards, for its efforts and commitment to promote and contribute to the development of the Tourism Industry in Malaysia.
- Handling AOS hotline
- Handling customer complaints.
- Identifying root causes and implement permanent solutions.
- Planning and processing dream holidays for our clients through our booking systems.
- Liaising with our partners overseas to meet their needs including creating and quoting of services and packages.
- Using office Management & Organizational skills to finalize confirmed business including invoicing, welcome kits and organizing documents in an orderly manner.
- Using Business management skills to manage collection and monitor prepayments especially for newly established clients.
- Using customer services skills in dealing with internal and external customers.
- Learn, update and equip oneself on products and destinations in Malaysia which may involve travelling to relevant domestic destinations.
- Using customer care skills to resolve customer issues.
- Liaising with our suppliers with the aim of building a good cooperation and establishing a close rapport between the Company and our suppliers.

**Job Requirements**:

- Diploma/ Degree in Hospitality and Tourism or relevant field.
- Minimum 1-2 years in travel industry
- Good academic results especially for Maths and English.
- Experience in customer service
- Fast learner and highly to better oneself.
- Have a love to serve and enjoy making people happy.
- Have a positive personality.
- Able to understand Company’s vision and contribute towards it.
- Good verbal and written skills in English.

Ampang: Reliably commute or planning to relocate before starting work (preferred)

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ampang: Reliably commute or willing to relocate with an employer-provided relocation package (required)


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