IT Operations

**JOB DESCRIPTION**:

- To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan.
- Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and reslove network hardware and software issue within Level 1 scope of work

**CHANNEL**:

- Voice : Inbound Call

**QUALIFICATIONS**:

- Fresh Graduate Diploma/Degree.
- Preferably in computer science, computer engineering, information technology, or relevant field
- Proficient in English (Primary) and BM

**TERMS OF EMPLOYMENT**:

- 1 year contract

**WORKING HOURS**:

- Monday - Friday
- 6.00 am to 6.00 pm (2 shift interval) + OT for 5am + (8GMT) during Australia Daylight savings

**WORK LOCATION**:

- Menara TM Annexe 1, Bangsar

**ALLOWANCES**:

- Shift allowance (RM60 per month)
- Perfect Attendance allowance RM150

**Job Type**: Contract

**Salary**: RM2,000.00 - RM2,600.00 per month