QA Analyst

5 months ago

Bangsar South, Malaysia Helius Technologies Full time

Collaborate with QA, SMs to identify needs, bridge skill gaps, and align employee expertise with business goals.
- Contribute to planning performance management activities.
- Conduct real-time audits alongside analysts for quality assurance.
- Stay current with project trends and tool improvements.
- Partner with L&D lead to formalize developmental programs for individual and organizational enhancement.
- Conduct refresher training based on quality priorities, assessment errors, and updates.
- Lead New Hire Classes, cross-training, and culture deck training.
- Implement training within performance management initiatives.
- Support site training lead in conducting 1:1 coaching sessions with trainers.

**Qualifications and Experience**:

- 1 - 2 years of experience as a trainer coordinator
- 1 year of experience in a call auditing or call monitoring role for inside sales agents
- Excellent oral and written communication skills.
- Sound decision making and organizational skills
- Ability to present complex information to a variety of audiences

**Job Type**: Contract

**Salary**: RM3,000.00 - RM4,400.00 per month

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

  • Business Analyst

    6 months ago

    Bangsar, Malaysia RGA Full time

    **Position Overview** Provides business analysis services to Business Operations and assigned projects or initiatives. This position under limited supervision is to work closely with the stakeholder group and project teams to gain in-depth understanding of, processes, infrastructure, road map and the context in which the business operates. This role will be...

  • Business Analyst, Asia Administration Operations

    5 months ago

    Bangsar, Malaysia RGA Full time

    **Position Overview** Support the Director of Program and Change to set up, implement and manage the Project Management Office, and Demand Management processes to improve Administration Operations portfolio management capabilities and capacity. **Responsibilities** - Support the implementation of the project delivery and change management delivery, which...