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Manager - Business Analyst, Echannels

1 month ago

Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 5759- Job Description:

- **Duties and Responsibilities**

Project Management

Perform Business Analysis and Project Management until its completion stage.
- Manage Projects updates and tracking status
- Identify new requirement, processes and ensure smooth implementation of projects/enhancement
- Review PayNet Operating Procedures, BNM RMIT Guidelines and any regulator’s guidelines to ensure comprehensive requirement achieved and comply with its guidelines.
- Prepare Program Change Request and User Requirement Specification for any system enhancement related
- Prepare and review project documentations for sign-off where applicable.
- Approval Memo
- User Requirements (URS/SRE)
- Functional Specification Document (FSD)
- Evaluate the impact of the project/product/enhancement on bank’s system to mitigate risk and fraud factor.
- Prepare the Control of Operational Risk (SCOR) Declaration and
- Risk Assessment (RA) Form prior to implementation of new product or processes.
- Liaise with Op.Risk Dept. on any new enhancement where applicable.
- Work closely with Testing Team on User Acceptance Test (UAT) to ensure comprehensive/quality test result achieved.
- Follow up on the development and SIT status
- Review test requirements,
- Review test scenarios/conditions and Test Script
- Review UAT Defect/problem log raised by Testing Team
- Ensure UAT fixes tested and resolved
- Verify test result and reports
- Provide UAT documentations for sign-off prepared by Testing Team.
- Conduct/provide briefing/memo on new service/process to Contact Center, Customer Service Team, Branches and others as and when required.
- Perform post migration testing for verification.
- Perform post implementation review as and when required after project completion.
- Assist on manual preparation and review.
- Arrange and prepare documents for System Enhancement meeting with ITAP every fortnightly.
- Follow up with all the related parties on the progress status.
- Liaise with Business Development Unit (eChannels) on any website content, user guide, FAQ, Memo and announcement related.
- Liaise with Risk & Governance Unit (eChannels) on any Terms and Conditions and Compliance related.
- Liaise with Finance, Legal, Shariah and Compliance on any User Requirements/enhancements related.
- Facilitate the Agile development process to ensure that the Scrum team adheres to the Scrum framework. This includes organizing and leading Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review and sprint retrospective. The Scrum Master also helps the team to identify and remove any obstacles that the team is working collaboratively and efficiently.
- Facilitate processes and practices improvement.

Others
- As liaison member of PayNet JomPAY and FPX ~ attend BWG meetings and ensure to comply with its guidelines
- Prepare and conduct competitor benchmarking and analysis.
- Prepare slides, minutes of meeting and matters arising for weekly/monthly meeting where applicable.
- To comply, participate, testing in Disaster Recovery exercise for Internet Banking, GO Mobile Banking, GO BIZ and PayNet Services such as JomPAY, RPP and FPX B2C (as Buyer Bank).
- To provide assistance to Customer Experience & Governance Department related to Internet Banking, GO Mobile Banking, GO BIZ and PayNet Services.
- Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements
- Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.
- Comply with parameter agreed with Risk Management, Shariah, Compliance, internal and external Auditors and Regulatory Bodies.
- Relief below task in the absence of the primary officer:

- Attend any daily settlement, un-reconciled and refund process related to Prepaid Reload, Maxis and FPX B2C (as Buyer Bank).
- Attend any daily settlement, un-reconciled and refund process related to RPP, Tabung Haji & Others related services.