Front Desk @ Customer Service
2 weeks ago
A customer-oriented approach is essential. To greet all guests and members, understand their needs and wants, efficiently communicate correct information to the best of your abilities, and ensure that all communications to members are performed professionally and in a timely manner.
- Effectively handle all feedback and complaints from members/ guests and relay them to the Head of the Department.
- Ensuring the cleanliness of the Front Desk is maintained daily and is consistently tidy and presentable.
- Manage the daily towel inventories. Ensuring the daily towels are counted and recorded correctly and efficiently.
- Ensure all merchandises are well-kept and tally with the monthly report.
- Responsible for administrating membership paperwork and following all SOP strictly.
- Administration duties
- Responsible for handling all requests, collecting outstanding payments, and performing all procedures correctly.
- Ensure to meet all the KPI’s that are set by the management every month.
- Ensure all SOPs, procedures, and practices of the Company are in place for proper processing, storage, and management. Including information on members and their financial details.
- Ensure the Club daily audit is performed daily at the start and end of your respective shift.
- Conduct the services of the Company in a professional and timely manner.
- Ensure all areas of the Club are well maintained and are consistently tidy and presentable.
- To be fully aware of promotional activities and sales targets.
- Support the team by creating a poster, boards, etc for all events.
- Assist the group class coaches if needed.
- Conduct sales tours of the facilities when required. Ensure all prospective members receive the appropriate information regarding the facility and the membership packages.
- Carry out efficiently and within the time given, the duties and responsibilities assigned to you, whether in writing or verbally.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Gym membership
Schedule:
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Performance bonus
-
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