In-flight Agent

**Your Responsibilities**
- Ensure all deliveries and collection of In-flight carts/standard units to flights/aircraft are

carried out in accordance with the Hi-Lift schedule, intact and on-time.
- Ensure driving licence “D” & MAB Pass are valid all the time.
- Ensure to adhere to all airport safety regulations and department/company SOP and policy.

**Your Duties**
- Safe & efficient delivery/collection of all In-flight carts from the warehouse into flight/aircraft

and vise versa according to the Hi-Lift schedule.
- All the return carts must immediately return to the respective warehouse
- Ensure the loading bay sliding door is closed after loading & unloading activity complete.

Make sure the loading bay area is clear of any leftovers from hi-lift.
- Collection of all designated Duty Free carts complete with DFEF forms / Prebook MCDS,

from the Duty Free Bonded warehouse according to the Hi-Lift Schedule and delivered into

flight/aircraft.
- All the return duty carts must immediately return to the duty free bonded warehouse (FOB).
- Assist the Hi-lift driver at the aircraft parking apron including marshalling when docking and

withdrawal from aircraft, at warehouse loading bay and FOB.
- Amenities in night stop aircraft must be replenished according to par level. ensure service

equipment and a full set of oven rungs are available if not report OCC/Coordinator.
- Report in written to the Duty Executive, any delays related to IFC complete with timing, and

relevant details.
- Ensure none defect cart is loaded into high lift ( brek problem, major dent and lock defect )
- Ensure QR code are available in all carts
- Ensure meal cart is sealed with dry ice after verified / tally with SSR given by Duty

Executive/OCC
- Counter check the accuracy of all Commercial, PBM, WAK and ATM meals with Flight

Attendants on board.
- Only load and offload carts with seal intact. Report on unsealed carts to OCC
- Opening with crew shall be carried out for all carts with tampered or damaged seals and

report to the OCC/Coordinator if found any shortage / defect
- Report any incidents which occur during operations to Duty Executive/OCC on duty

immediately.
- Perform other duties & responsibilities from time to time as per instruction by Duty Executive

or Inflight Management

**Your Traits**
- Possess good interpersonal and communication skills to collaborate effectively with internal

and external staff or customers.
- Friendly, mature, humble, honest, meticulous: self-starter; able to perform under pressure in

a challenging environment (Standard Requirement).
- Proficient in oral and written Bahasa Melayu or English (Standard Airport Requirement).
- Ability to maintain high confidentiality, tactful, honest and discretion when dealing with

valuable items, people (Standard Requirement).

Your Merits
- Minimum with SPM certificates.
- Possess valid B2,D, Licence. GDL will be an added advantage.
- At least 2 - 3 years working experience in the Airline / F&B industry.
- Able to work on shifts including overnight, weekends & public holidays.
- Able to work overtime as and when required
- Basic knowledge on usage of smartphone, computer and tablet is required (basic apps

navigation)
- Able to travel as when it is required

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.