Hotel Supervisor

2 weeks ago

Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Understands and complies with loss prevention policies and procedures.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Supervises Housekeeping and all related areas.
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.

**Education and Experience**
- High school diploma or Degree in any related field, 2 years experience in the guest services, front desk, or related professional area.Able to carry out multi task and work independently with minimum supervision

Able to speak Bahasa Malaysia and English

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

  • Hotel Manager

    4 weeks ago

    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    HOTEL MANAGER - - Inspect the grounds, public areas and guest rooms for appearance and cleanliness - Ensure company standards for housekeeping, decoration and guest services are met - Answer guest question about hotel services and policies - Keep track of the hotel's financials - Interview, hire, train and terminate staff - Monitor staff performance,...

  • Hotel Supervisor

    1 month ago

    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    Supporting Management of Front Desk Team - Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Supervise and manage employees - Ensuring Exceptional Customer Service - Managing Housekeeping Operations - Additional Responsibilities - Functions in place of the Front Office Manager in his/her absence. - Communicates critical...

  • Supervisor-reservations

    1 month ago

    Sepang, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24066953 **Categoría de Empleo** Reservations **Ubicación** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o...

  • Commis

    16 hours ago

    Sepang, Malaysia ISY HOTEL SDN. BHD. Full time

    **Primary Responsibilities** **Operation** - Stock up the assigned kitchen with raw materials and ingredients on a daily basis - Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when handling them - Master all basic cooking methods like cutting of ingredients and preparing daily mis-en-place...

  • HR Executive

    4 weeks ago

    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    Recruits, interviews and facilitates the hiring of qualified job applicants specifically for Non - Executive level and collaborates with departmental managers to understand skills and competencies required for openings **Must be familiar with InfoTech HRMS** Administration of new hire including preparation of documentation and issuance of relevant items In...

  • Airport Hotel Kitchen Crew

    1 month ago

    Sepang, Malaysia Capsule Transit Full time

    **Requirements** - Required skill(s): Culinary arts or cooking in a professional setting. - Willing to work in shift, weekend and public holiday - Minimum 1 year working experience - Fresh graduate is encourage to apply **Responsibility** - Maintain and ensure that the food is presented in a well and appetizing manner - To prepare the ingredients to be used...

  • Airport Hotel Lounge Attendant

    1 month ago

    Sepang, Malaysia Capsule Transit Full time

    **Requirements** - Required skill(s): Culinary arts or cooking in a professional setting. - Willing to work in shift, weekend and public holiday - Minimum 1 year working experience - Fresh graduate is encourage to apply **Responsibility** - Ensure smooth operations of the food & beverages section during service - Assist in quality checking and maintaining...

  • Airport Hotel Lounge Host

    4 weeks ago

    Sepang, Malaysia Capsule Transit Full time

    **Requirements** - Required skill(s): Culinary arts or cooking in a professional setting. - Willing to work in shift, weekend and public holiday - Minimum 1 year working experience - Fresh graduate is encourage to apply **Responsibility** - Ensure smooth operations of the food & beverages section during service - Assist in quality checking and maintaining...

  • Airport Hotel Kitchen Crew

    4 weeks ago

    Sepang, Malaysia Capsule Transit Full time

    **Requirements** - Required skill(s): Culinary arts or cooking in a professional setting. - Willing to work in shift, weekend and public holiday - Minimum 1 year working experience - Fresh graduate is encourage to apply **Responsibility** - Maintain and ensure that the food is presented in a well and appetizing manner - To prepare the ingredients to be used...

  • Supervisor-reservations

    1 month ago

    Sepang, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24066953 **Catégorie d'Emploi** Reservations **Lieu** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management QUALIFICATIONS RECOMMANDÉES Niveau d’études: Diplôme d’études...

  • Airport Hotel Kitchen Crew

    4 weeks ago

    Sepang, Malaysia Capsule Transit Full time

    **Requirements** - Required skill(s): Culinary arts or cooking in a professional setting. - Willing to work in shift, weekend and public holiday - Minimum 1 year working experience - Fresh graduate is encourage to apply **Responsibility** - Maintain and ensure that the food is presented in a well and appetizing manner - To prepare the ingredients to be used...

  • Airport Hotel Lounge Host

    4 weeks ago

    Sepang, Malaysia Capsule Transit Full time

    **Requirements** - Required skill(s): Culinary arts or cooking in a professional setting. - Willing to work in shift, weekend and public holiday - Minimum 1 year working experience - Fresh graduate is encourage to apply **Responsibility** - Ensure smooth operations of the food & beverages section during service - Assist in quality checking and maintaining...

  • Supervisor-kitchen

    1 month ago

    Sepang, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24066960 **Catégorie d'Emploi** Food and Beverage & Culinary **Lieu** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Superviser et coordonner le travail des cuisiniers et de la...

  • Clerk-reservations

    1 month ago

    Sepang, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24066950 **Categoría de Empleo** Reservations **Ubicación** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o...

  • Agent-at Your Service

    4 weeks ago

    Sepang, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24050243 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Operar la central telefónica para atender las...

  • Technician

    1 month ago

    Sepang, Malaysia BRIX KLIA by Pinetree Full time

    Monitor and inspect hotel operation in need for maintenance part. - Work closely with housekeeping team regarding defect found in Guest room. - Attend Guest room to fix and testing the equipment. - Follow instruction from head of department on project. - Collaborates with contractors, electricians, construction workers, pipefitters in installing and...

  • Supervisor-kitchen

    1 month ago

    Sepang, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** 24066960 **التصنيفات** Food and Beverage & Culinary **الموقع** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Supervisor-reservations

    1 month ago

    Sepang, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** 24066953 **التصنيفات** Reservations **الموقع** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع...

  • Attendant-food & Beverage

    4 weeks ago

    Sepang, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24050234 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Completar las tareas de cierre, como almacenar toda la...