Credit Control, Specialist

7 days ago


Kuala Lumpur, Malaysia AIA Full time

FIND YOUR 'BETTER' AT AIA
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._

If you believe in better, we’d love to hear from you.

WE ARE LOOKING FOR.....

This position is responsible to identify accounts with outstanding billing (exceeding certain aging benchmark) and issues encountered by sales team in collections, in order to support of the Company’s profitability and sustainable growth objectives.
- Ensure efficiency in preparation of bank slip, banking in, cashiering and matching (inclusive of payments via cheques from branches (INTERGL and Penang) and telegraphic transfer (TT), suspense account clearance, bank statement).
- Liaise with Clients/Intermediaries to prepare and ensure unmatched receipting / reconciliation are cleared timely.
- Perform submission of daily report and official receipt printing.
- Update daily report of INTERGL and TT payment to team sites.
- Deal with internal queries about payments to ensure customers pay on time. Set regular meeting / contact with Clients/Intermediaries to ensure all relevant debts are managed as necessary.
- Perform credit review with stakeholders.
- Assist in handling enquiries from both internal / external parties.
- Ensure suspension process is carried out smoothly.
- Monitor and track legal cases for legal proceeding such as execution of judgment obtain for recovery of debts or outstanding.
- Perform assessment of policy reinstatement for appeal case of terminated policy.
- Provide daily report of Case 360 productivity management with pro-active highlight out of TAT cases.
- Participate in UR (User Requirement) for ad-hoc system enhancement for efficiency.
- Participate in Agent / client roadshow for roll down of CCU process or helpdesk role.
- Meet Clients/Intermediaries for payment issue or negotiation of settlement.

Minimum Job Requirements:

- Degree in Business Administration (preferably) or any other fields
- Minimum 2 or more years of relevant working experience in credit control
- Good command of English (both written and oral)
- Able to handle large volume of data & perform close monitoring
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._



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