Deputy Store Manager

2 weeks ago

Kuala Lumpur, Malaysia Louis Vuitton Full time

POSTE

Propelled by our desire to never stop dreaming, Louis Vuitton has seen unprecedented growth in Malaysia. Our stores redefine the cityscape and set new standards for luxury lifestyle. We continue to craft new realities with store rejuvenations and new store openings that are cultural epicenters.

With the expansion of our ambition and the continuous growth of our people, we are looking to fill the role of **Deputy Store Manager **for **Pavilion** store, which will open its door in July 2024.

**Team Management and Development**
- Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the Louis Vuitton behaviour and attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans
- Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
- Set individual and team goals, and sales targets; proactively assess and manage performance against expectations
- Manage and motivate the team to drive business, create a positive and harmonious work environment and foster cooperation between Managers

**Client and Business Development**
- Support the team in building long term Client relationship, leveraging all clienteling tools
- Establish a Client-centric mindset in store to ensure the highest level of Client experience and support the Expert Advisors in the team in acting as style advisors to their Clients
- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training, )
- Develop the business of your store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Define and implement action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team management

**Selling and Floor Management**
- Act as a role model demonstrating sales leadership to the team, supporting them with their own sales, fostering cross-selling and Client repurchase
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Louis Vuitton standards are achieved
- Provide consistent and qualitative feedback to the team, coach them on the spot and coach Managers in coaching their own teams

**Operations**
- Ensure policies, standards and Louis Vuitton procedures are communicated and implemented
- Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management

PROFIL

You should have led the success of major brands, in commercial aspects, and in elevating brand desirability. You are exceptional at building engaged high-end clientele, while delighting high-volumes of walk-ins.

Being at the forefront of the business excites you - managing HQ stakeholders, building sound business strategies, leading large retail operations, inspiring your teams and relating with high-profile regional clients.

You bring sophistication in all you do, elevating brand desirability is the centre of all your endeavours.

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