Social Media

3 weeks ago


Kota Damansara, Malaysia EPIC LOGIC SDN BHD Full time

**Social Media Management**
- Utilize all Social Media platforms (Facebook, Instagram, Twitter, Google Reviews, App Store, Playstore & etc) to engage with the online community.
- Share insights on customer responses, sentiments, trending topics and hashtags based on daily observation.
- Monitor/respond to comments, posts, DMs, reviews, ratings on all Social Media platforms in a timely manner to promote positive engagement that adds value to the customer experience.
- Manage online complaints with the ability to prevent backlash from users before it turns into a social crisis.
- Perform service recovery callbacks for negative reviews/ratings collected through the Social Media platforms to reduce churn rate.

**Reporting and Communication**
- Produce bi-weekly/monthly reports on the current Social Media sentiment to keep key stakeholders informed.
- Flag any critical issues from customers by escalating it to relevant internal teams for an immediate solution.



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