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Fraud Analyst

4 weeks ago

Bangsar South, Malaysia Gamer2Gamer Sdn Bhd Full time

Please see below the job scope

pipwave (an online payment fraud prevention solution owned by Dynamic
Podium) is seeking for passionate Fraud Analyst to identify and investigate
online payment transactions that are potentially fraudulent to prevent losses to
the Merchants.
In this important role, you will proactively study emerging fraud trends and
allow pipwave to act in real-time with high caliber decision made with the use
of manual and automated tools to protect our business, merchants, and buyer
from any fraud-related losses.

**_Responsibilities_**
- Review Merchants online payment transactions
- Review Merchant's customer document ID and marketplace seller document ID
- Identify suspicious trends and patterns of merchants’ online payment transactions.
- Analyzes suspicious activity on Merchant's customer accounts and researches past history for customer activity
- Work with manual and automated tools for deep insights and understanding of large amounts of historical data to help automate and optimize key processes
- Work closely with internal functions including Disputes, Salvaging, Customer Service, and Compliance
- Actively participate in defining processes, guidelines, and tools that help us reduce fraud now and in future.
- Compiling, analyzing, and interpreting data that guide applicable insights to make tactical decisions and/or recommendations to business
- Develop and implement automated fraud detection and real-time decision strategies
- Review current fraud prevention processes to identify process and system improvements
- Effectively
- Act as a trainer and consultant for our internal and external stakeholders
- Maintains accurate and complete documentation of all information necessary for the investigation
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks

**_Requirements_**
- You should be passionate about your job and enjoy a fast paced working environment
- You have an investigative mind and outstanding analytical ability
- Strong analytical thinking abilities and a problem solving mindset
- Experience of decision systems, including rule/strategy implementation and testing is preferred
- Strong communication and data presentation skills
- At Dynamic Podium we embrace change, you should dare to challenge the existing process flow and be persistent.
- Motivation to achieve results in a fast-paced environment, manage multiple tasks simultaneously and prioritize work efforts and quickly given a short and long-term answer to solve a problem
- Stay current and alert with the latest fraudulent activities and trends
- You are always looking for ways to improve yourself and the team
- Preferably an understanding for how to perform data extraction and manipulation, using Python, R or Matlab or other statistical/machine learning software (option)

Pay: RM3,500.00 - RM4,300.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

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