Cctv Monitoring Officer

7 days ago

Kuala Lumpur, Malaysia Valiram Full time

**About Valiram**

**Valiram Brands**:

- Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown).
- Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc).
- Accessories (Swarovski, Mont Blanc) Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi).
- F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party).
- Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega).

At the office: Valiram HQ is located 10 minutes to Pavilion and 5 minutes to KLCC. We offer flexibility in working schedules depending on our employee’s lifestyle preferences. Access to our staff only cafe with a view of the city to price friendly food options.

We celebrate diversity with 32 nationalities spread across our team. To embrace this diversity, we celebrate the various festivities all year round such as Hari Raya, Malaysia Day, Chinese New Year, Deepavali and Christmas.

You can engage in various activities monthly including badminton, hiking, running and language class and meet other employees from across our brands and head office. All activities are free of charge

**About the Role**
- You will be responsible for detecting any suspicious behavior and preventing vandalism, thefts, or other criminal behavior.
- The goal is to help the company in maintaining excellent working conditions by keeping our facilities safe and problem-free in the stores and other premises.

**Key Responsibility Areas**:
**Responsibilities**

**Daily Checklists for Each Store**:

- Develop daily checklists in collaboration with the operations team to ensure adherence to operational standards and security protocols.
- Implement and oversee the completion of daily checklists across all stores to maintain consistency and compliance.

**Monitor Store CCTVs and highlight any non-compliance**:

- Monitor Store CCTVs involves actively observing surveillance footage to ensure adherence to security protocols and operational standards.
- Identifying any non-compliance entails promptly recognizing deviations from established procedures or suspicious activities captured on camera.
- Effectively highlighting such instances enables swift corrective action to maintain security and mitigate risks within the store environment.

**Focused close monitoring with attention to details**:

- Requiring focused close CCTV monitoring entails dedicating concentrated attention to surveillance feeds with meticulous detail.
- Involve vigilantly scrutinizing camera footage to detect any irregularities that may compromise security or operational integrity.

**Round the Clock Surveillance**:

- Provide continuous surveillance and monitoring of CCTV feeds 24/7 to detect and respond to security threats promptly.
- Ensure uninterrupted surveillance coverage across all premises to enhance security measures.

**Immediate Call Back to the PIC**:

- Establish protocols for immediate communication with the Person in Charge (PIC) in case any item on the checklist is not followed or if security concerns arise.
- Take swift action to address deviations from the checklist and escalate issues to the appropriate authorities as necessary.

**Contribution to Operational Improvement**:

- Collaborate with the operations team to identify areas for improvement in store operations and efficiency.
- Assist in enhancing operational standards related to store opening times, staff behavior, grooming standards, cash counter procedures, Back-of-House (BOH) operations, visual merchandising (VM) guidelines, lighting, etc.
- Generate reports and recommendations based on observations to facilitate operational enhancements and fraud prevention measures.

**Daily Checklist Development and Completion**:

- Work with the operations team to create comprehensive daily checklists tailored to each store's requirements.
- Ensure the completion of daily checklists and reports for all stores, maintaining accurate records of observations and actions taken.

**Key Requirements**:
**Position Specification**
- SPM/High school diploma or equivalent; additional certifications in security, surveillance, or related fields are a plus.
- Previous experience in CCTV monitoring or a security-related role is preferred.
- Strong attention to detail and excellent observational skills.
- Ability to work in shifts, including evenings, nights, weekends, and holidays.
- Good communication and teamwork skills.
- Proficiency in operating and navigating CCTV systems and associated software.
- Quick decision-making abilities and the capability to remain calm under pressure.
- Strong communication skills to convey information clearly and concisely.
- Adherence to confidentiality and ethical standards in handling sensitive information.
- Physical and mental resilience for sustained attention during monitoring shifts.

**Why wo

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