Homestay Admin

As a Homestay Admin, you will play a crucial role in managing and overseeing the operations of our homestay facility. You will be responsible for ensuring the smooth functioning of the property and providing exceptional guest experiences. This position requires high organization, attention to detail, and excellent communication skills.

**Responsibilities**:
2. Assist guests with check-in and check-out procedures, ensuring a seamless arrival and departure process.

3. Address guest concerns, complaints, and requests promptly and efficiently, maintaining high customer satisfaction.

4. Property Administration: Maintain accurate records of reservations, payments, and guest information.

5. Coordinate with housekeeping staff to ensure rooms are clean, well-maintained, and stocked with necessary supplies.

6. Conduct regular inspections of the property to identify any maintenance or safety issues and coordinate repairs as needed.

7. Manage inventory of supplies and equipment, ensuring an adequate stock is maintained.

8. Financial Management: Collect and process guest payments, maintaining accurate records and providing receipts as required.

9. Prepare invoices and financial reports for management, highlighting revenue, expenses, and occupancy rates.

10. Monitor and control expenses to ensure budgetary compliance.

11. Marketing and Promotion:Assist in developing and implementing marketing strategies to attract guests and increase occupancy rates.

12. Maintain an updated presence on various online platforms and social media channels, responding to reviews and inquiries.

13. Collaborate with the marketing team to create compelling content, including descriptions, photos, and videos, to showcase the homestay facility.

14. Compliance and Regulations: Ensure compliance with local regulations, including health and safety guidelines, fire codes, and licensing requirements.

15. Stay updated on industry trends, best practices, and emerging technologies relevant to the homestay industry.

**Qualifications**:

- _**Excellent working attitude; highly discipline & customer focus.**_
- Proven experience in hospitality or property management is preferred.
- Strong organizational and multitasking skills with the ability to prioritize and meet deadlines.
- Excellent communication and interpersonal skills to interact effectively with guests, staff, and vendors.
- Proficiency in using property management systems, online booking platforms, and common office software.
- Detail-oriented and resourceful, with a problem-solving mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of local regulations and compliance requirements pertaining to the hospitality industry is a plus.
- _Flexibility to work weekends, holidays, and irregular hours as needed._

Join our team as a Alawa Homestay Admin and contribute to creating memorable experiences for our guests, ensuring the success of our homestay facility.

**Salary**: From RM1,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- On call
- Weekend jobs

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kota Kinabalu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to work on public holidays?
- Are you willing to work at our office in Jesselton Quay, Kota Kinabalu?

Shift availability:

- Day Shift (required)

Expected Start Date: 08/15/2023