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Customer Service
4 weeks ago
✨Walking Distance from LRT/ MRT station
✨ 24/7 Contact Centre Environment with training provided
✨Basic starting from 3.7k + Variable benefits up to 2k
**Responsibilities**:
- Handle customer inquiries via various platforms - inbound calls
- Respond to customers on timely manner while following standard operating procedures.
- Use CRM to record case details.
- Strive to achieve key performance indicators.
- Ensure financial information and customer details remain confidential.
**Requirements**:
- FRESH Degree holder OR Diploma holders with 1-2 years of Contact Centre experience preferred.
- Able to read, write and speak in Mandarin (To cater to markets served)
- Willing to work on rotational shift
- Able to multi-task and has good time management.
- Able to communicate results to management and work in a fast paced environment.
**Thank you**
**Job Types**: Full-time, Permanent
**Salary**: From RM3,400.00 per month
Schedule:
- Rotational shift
Application Question(s):
- expected salary range
**Experience**:
- dealing with China market: 1 year (preferred)
**Language**:
- mandarin (preferred)
- bahasa malaysia (preferred)