Operations Manager

4 weeks ago


Klang, Malaysia People Pathfinders Sdn Bhd Full time

**The Company**

Our client is a logistics service provider that offers a range of multimodal transportation services and third-party logistics.

Reporting to the General Manager, the Operations Manager will be responsible for the overall team performance and effectiveness of assigned teams, ensure appropriate staffing with the right talent to meet business goals. Independently work or partner with other leaders to evaluate business needs, identify build, and implement changes to create efficiencies, improve productivity, deliver quality and achieve desire cost to serve. Drive effective change management within the team for adoption of new technologies, tools and processes. Regularly conduct and join internal and external meetings to support business.

**Job**
- Supervise and support the subordinate in the day-to-day overall operation for the accurate and timely in department to ensure operations is executed efficiently and with high quality.
- Resolve daily issues to ensure a smooth working process.
- Timely response to both customer and internal requests.
- Manage individual and team performances, and workload balance.
- Responsible for profit and loss in the department.
- Establish and maintain a good relationship with shipping line.
- Responsible for operational quality and corresponding KPI.
- Collaborate with other departments to ensure business plans and objectives are met.
- Serve as the point of escalation and address conflicts between teams.
- Escalate operational service issues to other teams or management.
- Escalate unresolved operational service issues to the next management level.
- Implement new processes, standards, guidelines and systems when required.
- Additional tasks as assigned by the superior.
- Bachelor’s Degree in Logistics Management or equivalent.
- Minimum 10 years of experience in freight forwarding business with hands-on experience in managing air and ocean freight operations in MNC environment.
- Strong knowledge of import/export operations and regulations is a must.
- Possess strategic thinking, collaboration and develop staff competencies with positive mindset.
- Strong interpersonal and leadership skills.
- Proficient in English both written and verbal.
- Able to work under pressure, good team player and ready for changes.
- Strong decision-making and problem-solving skills.
- Strong computer skills.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Application Question(s):

- Do you have hands-on experience in ocean freight operations?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Freight Forwarding Industry: 10 years (preferred)



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