![Gratitude Inc.](https://media.trabajo.org/img/noimg.jpg)
Csr Mandarin
3 weeks ago
**Role**:Customer Service Executive
**Timings**:Rotational Shifts (Contract To Hire)
**Industry**:Other
**Work Mode**:Hybrid
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Customer Service Microsoft Office Mandarin typing skills- Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
-
Csr Mandarin
2 months ago
Penang Island, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin - George Town ,Penang RM 2,800 - RM3,300 Rotational Shift **Qualifications**: Education background: - Bachelor’s Degree or at...
-
Customer Service Operations Representative
4 weeks ago
Penang, Malaysia SCALABLE Network Technologies Full timeDate: Feb 14, 2024- Country: Malaysia- State / Province: Penang- City: Penang- Job Type: Internal Temporary Worker- Job ID: 51926Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization....
-
Customer Service Operations Associate
2 weeks ago
Penang, Malaysia SCALABLE Network Technologies Full timeDate: Jan 31, 2024- Country: Malaysia- State / Province: Penang- City: Penang- Job Type: Regular- Job ID: 51823Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000...