IT Analyst

**Basic Job Functions**:
Primary function is to serve as a Oracle Fusion Support Analyst in the maintenance and enhancement of both systems. Provide guidance to onshore/offshore Level I support resources and serve as Level 2 support to drive timely incident resolution consistent to SLA. Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements including problem definition, evaluation of requirements, configuration, testing and implementation.

**Experience**:

- Minimum 5 years of work experience with ERP systems (preference is for Oracle Fusion Cloud experience).
- Minimum 2 or more ERP full lifecycle implementation
- Knowledge of ERP relevant module(s) required
- ITIL Foundation Training & Certification preferred

**Education**:

- Bachelor’s degree in Computer Science/Information Technology or equivalent

**Required Skills**:

- Create functional design documentation, software specifications, testing/training scenarios and evaluate business processes for improvement opportunities
- Ability to review existing systems and tools, and recommend improvement opportunities
- Ability to lead ERP modules and provide the design and solution for new projects/changes.
- Good understanding of ERP (Oracle) solutions in the relevant module(s) with integration to external systems such as Rapid Response, WMS Cloud, OTM Cloud, etc.
- Working experience in the manufacturing or semi conductor industries and the ability to leverage the experience to influence the right decision and implementation based on industry standard best practices
- Hands on capability in solutioning, blueprinting, creating functional specs, configuring, testing and implementation
- Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
- Ability to interact with other IT partners and business users to identify improvement opportunities and resolve incidents and work on critical change requests
- Good verbal and written communication skills with a strong focus on customer facing interaction, customer service, and presentation
- Ability to work with functional departments and consultants effectively
- Ability to work with global customer base in various time zones such as Americas, APAC and EMEA as needed
- Intermediate to advance proficiency in writting SQL queries in ERP, Web Reports, Crystal Reports or equivalent
- Intermediate to advance profiency in MS Office - VISIO, Excel (pivot table, charting, macros, power query)

**Essential Functions & Responsibilities**:

- Primary Responsibilities: _
- Act as Level 2 support in resolving complex incidents and to provide guidance to Level 1
- Work with internal team and offshore team for incident resolution and to ensure incidents are resolved within the SLA.
- Review tickets by frequency and categorization to identify patterns for potential improvements
- Liase with global IT counterparts to ensure alignment and awareness of changes
- Able to lead and participate in solutioning, blueprinting, creating functional specs, configuring, testing, implementing and providing go live support
- Work with cross-functional project teams to include relevant module requirements in broader projects
- Interface with business partners to understand issues or challenges on hand to derive timely solutions
- Work with process owners and SMEs to review/improve current processes
- Document ERP relevant module processes and transactions in support of processes defined by functional unit process owners
- Perform medium to complex functional configuration tasks for ERP relevant modules to develop prototype solutions to business requirements and to implement fixes, changes, and enhancements
- Provide guidance in test cases creation and execution of test cases
- Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users
- Document processes, specifications, working instructions and solutions to drive the creation of support knowledge base system
- Work with internal and offshore team to document frequency encountered issues as a knowledge based for the team.
- Performs related duties as assigned
- Key Competencies: _
- Takes responsibility for understanding business requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with stakeholder groups, as part of formal or informal agreements. Seeks to fully address business needs and that proposed solutions are properly understood and appropriately exploited.
- Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.
- Takes responsibili