Technology Operations Analyst
3 weeks ago
Minimum requirements:
- BS/BA or equivalent in business, engineering, operations, or 4 years of experience in lieu of
- degree
- At least 1 year of customer service / support experience
- Passion for mobile Apps or Games industry
- Strong communication skills. Fluent in both written and spoken English and local language as
- required by location.
- Job Description:
- Be the point of contact for the partners which comprises a set of important and high potential
- developers for the platform.
- Provide in-depth quality feedback and consultation to 3rd party partners.
- opportunities using a combination of canned responses and custom dialogue.
- Consult with business stakeholders from various business functions to address partner’s
- requests related to apps, games, Android products, platforms and policy related issues.
- Communicate with partners in a highly supportive and professional manner to create an
- exceptional experience for them.
- Identify operational and partner’s pain points and improvement opportunities, and work with
- the team to create better support experience for the partners.
- Provide ongoing input in process and scalability improvements.
**Skills**:
- Strong written and verbal communication skills
- Basic skills with Productivity apps such as MS Office and/or Google G-suite
- Basic operational data analysis and insight generations skills
- Basic process analysis and mapping
- Basic project management skills
- Basic situational analysis skills
- Any B2B partner or customer support experience is a big plus
- Familiarity with mobile app industry, challenges and growth opportunities
- Familiarity with any CRM or case management solution as an internal user
- Experience with app / games development is an advantage
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM6,500.00 - RM7,500.00 per month
Schedule:
- Day shift
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