E-commerce Executive

2 weeks ago

Kepong, Malaysia R Pharmacy Full time

**About us**

R Pharmacy is a one-stop retail pharmacy that strives to bring convenient and affordable healthcare to our valued customers. Our vision is to reimagine healthcare. We pair breakthrough technology with innovative solutions to address the industry’s most pressing challenges.

Our mission is to make leading healthcare products more accessible to their customers. Built with millennials in mind, the retail pharmacy will focus on health supplements and medication brands that prioritize reliability. In-house pharmacists will be present at each retail store to provide tailored advice and premium services to customers. With their extensive product offerings, R Pharmacy aspires to position itself as the heartland pharmaceutical store of Malaysia.

As a 40% owned subsidiary of Enviro-hub Holdings Limited, a public listed company in Singapore (SGX:L23), we aspire to extend our reach and improve lives across Malaysia.

As an E-Commerce Executive you are responsible to assist the Marketing Team in seeking online marketing opportunities and in managing the E-commerce/Online Marketplace stores.

**Responsibilities**:

- Monitor online customer feedback and be the main point of contact for all e-marketplace queries.
- Create & maintain e-marketplace content and ensure all content is up to date and ensure all pages, products & prices on the site are correct, updated and in line with trading at all times.
- Conducting research on user-friendly features and layouts that appeal the most to customers.
- Assist in day to day management of online marketplace strategy, implementation & monitoring.
- Reviewing online marketplace sales and performance insights and using them to develop informed sales strategies.
- Analysing and monitoring product demand and sales trends, and creating new listings of products to online marketplace stores.
- Analysing and providing reports on a weekly or monthly basis for each department, product or offer
- To monitor and develop e-newsletters and social media content,that fit within brand standards that carry product and service information, news and /or promotions
- To identify and evaluate new marketing opportunities to increase e-marketplace store traffic as well as monitoring the online presence and rate position of relevant competitors.
- Maintaining an understanding of current ecommerce practices through continuing education, reading, or participation in professional conferences, workshops, or groups.
- Managing and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedback.
- Reviewing stock levels and sales data to maintain a stable supply and demand status.
- Evaluating legal disclaimers and online marketplace content to ensure that they are compliant, error-free and on-brand.
- Ensuring that the company achieves its targeted annual revenue and within prescribed operating expenses.
- Working closely with the procurement team and warehouse team to ensure the fulfilment of orders on time.

**Qualifications**
- Mandarin & English Speaker
- Experience with E-Commerce and Social Media platforms
- Experience with Canva is a plus
- Creativity and ability to generate contents both in English & Mandarin
- Photography skills

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kepong: Reliably commute or planning to relocate before starting work (required)

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