E-commerce Customer Service Executive
3 weeks ago
Job Responsibilities:
- Resolve customer service enquiries and issues promptly, ensure effective and timely follow up
- Communicate and coordinate with internal departments on any direct requests and unsolved issues
- Work closely with WHs on problems picking items & Book’s condition QC issue SO and communicate with customer on suitable outcome timely.
- Work close with Online Departmental Executive & WHs to liaise with customer on the online exchange, cancel items, and refund transaction, ensure all refund status and detail can be pass to approval and process timely.
- To perform related documentation (PES System & SAP System) - PO / TO / DO / GR
- Follow up product information & images, product pricing, editing and proof reading content
- Finding suitable product content information & images for use in website
**Requirements**:
- SPM and above
- Must be fluent in written and spoken English and Mandarin
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Day shift
Ability to commute/relocate:
- Cheras: Reliably commute or planning to relocate before starting work (required)
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