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Social Media Operations Specialist

4 weeks ago

Skudai, Malaysia MOONLIGHT CAFE Full time

Manage customer inquiries, feedback, and complaints across social media platforms (XHS, TikTok, Facebook)
- Ensure timely and professional responses to customers, resolving issues to maintain a positive brand image
- Create and schedule posts on social media, engaging with followers and promoting outlet's products/services
- Collaborate with outlet's person-in-charge to align social media strategies with business goals
- Monitor social media trends, analyze data to measure campaign effectiveness, suggest improvements for customer engagement and satisfaction

Working Location : TAMAN SUTERA

Working Day : Monday to Friday

Working Time： 9am to 6pm

Benefit:

- Work life balance
- Birthday Celebration
- Product Discount
- 5days work
- Free Training Course

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- How long for your notice period?

**Experience**:

- Customer service: 2 years (required)
- Social media management: 2 years (required)
- E-commerce: 2 years (preferred)

**Language**:

- Mandarin (required)

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