E-commerce Marketplace Assistant- Shopee, Lazada
4 months ago
We're looking for an enthusiastic and tech-savvy eCommerce Marketplace Assistant to join our vibrant team
**Responsibilities**
- Able to manage online ecommerce platforms such as Shopee, Lazada and etc.
- Liaising with Shopee and Lazada account managers to stay updated on platform changes, promotions, and opportunities.
- Assist in daily e-commerce operations accurately and effectively.
- Manage product listings, including writing product descriptions, uploading product images, updating inventory levels and etc.
- Support and execute promotion plans and campaigns
- Order Processing and Refunds: Handling orders from placement to delivery and refunds to customers.
- Assisting customers with inquiries, complaints, or feedback.via chat in Shopee/Lazada/Website/etc.
- Overseeing the order process from placement to delivery, ensuring timely and accurate fulfillment.
- Preparing regular reports on sales performance, campaign effectiveness, and other key metrics.
- Keeping up to date with market trends, consumer behavior, and competitor strategies to stay competitive.
- Continuously seeking ways to improve processes, enhance the customer experience, and drive sales growth.
- Perform general administrative duties.
- Execute other ad-hoc task given by management or department leader.
Job Requirements:
- Minimum qualification of SPM/ Diploma
- Preferably with marketplace/ ecommerce experience
- Familiar in Microsoft Office software: Words, Excel & Powerpoint
- Able to works in a fast-paced digital environment.
- Collaborative and results oriented.
- Must be technology-savvy and able to operate well under pressure.
- Bilingual proficiency in English and Malay
- Willing to learn and be a team player.
- Positive Attitude
Additional Benefits
- Transport allowance
- Monthly KPI Incentives
- Yearly Bonus
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Sri Petaling: Reliably commute or planning to relocate before starting work (preferred)
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