Service Crew Captain

6 months ago

Johor Bahru, Malaysia NIMMIESE PASTRY CAFE SDN BHD Full time

Leadership and Supervision
- **Team Management**:

- Supervise, train, and support service crew members.
- Assign tasks and shifts, ensuring optimal staffing levels.
- Conduct briefings to communicate important updates, promotions, and daily goals.
- **Quality Control**:

- Ensure that all service crew members follow company policies and procedures.
- Monitor the quality of service to ensure customer satisfaction.
- Address and resolve customer complaints and feedback efficiently.

Operations Management
- **Daily Operations**:

- Oversee the setup and closing procedures of the service area.
- Ensure cleanliness and organization of the service area.
- Coordinate with the kitchen and other departments to ensure smooth operations.
- **Inventory and Supplies**:

- Monitor and manage inventory levels of supplies and products.
- Place orders for new supplies as needed and ensure timely delivery.
- Conduct regular stock checks and maintain inventory records.

Customer Service
- **Customer Interaction**:

- Greet and interact with customers in a friendly and professional manner.
- Assist customers with their needs, providing information about the menu or services.
- Ensure a positive dining or service experience for all customers.

Administrative Duties
- **Record Keeping**:

- Maintain records of sales, customer feedback, and operational issues.
- Prepare reports on daily operations, staff performance, and other relevant metrics.
- **Compliance**:

- Ensure compliance with health and safety regulations.
- Implement and uphold company policies and procedures.

Training and Development
- **Staff Training**:

- Conduct training sessions for new hires and ongoing training for existing staff.
- Develop and update training materials as needed.
- Mentor staff to improve performance and develop their skills.

Problem Solving and Decision Making
- **Issue Resolution**:

- Handle operational challenges, such as staffing shortages or equipment malfunctions.
- Make quick and effective decisions to resolve problems that arise during service hours.

Reporting and Communication
- **Communication**:

- Communicate effectively with upper management and other departments.
- Relay important information and updates to the service crew.

Additional Responsibilities
- **Event Coordination**:

- Assist in planning and coordinating events or promotions within the establishment.
- Ensure events run smoothly and guests have a positive experience.
- **Marketing and Sales**:

- Support marketing initiatives and promotions to boost sales.
- Engage with customers to encourage repeat business and loyalty.

Pay: From RM2,000.00 per month

**Benefits**:

- Meal provided

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Attendance bonus

**Experience**:

- Service Crew: 1 year (preferred)

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