Bank Customer Support

3 weeks ago


Tun Razak Exchange, Malaysia Aisling Consulting Full time

**What will you do?**
- **No Sales, **but out-bond call required due to follow-ups.
- Ad-hoc assignments or tasks assigned by Supervisor.
- Provide prompt and accurate responses to customer concerns related to financial transactions, account management, investment products, technical issues, and compliance.
- Demonstrate expertise in fraud detection and prevention to identify and analyze suspicious transactions and guide customers in protecting themselves against fraudulent activities.
- Educate customers on complex financial processes, technologies, and investment strategies in a clear and understandable manner.
- Collaborate with cross-functional teams, including compliance, risk management, and technology, to ensure adherence to regulatory requirements and continuously improve customer support processes.
- Analyze customer data, transactional data, and other relevant information to identify trends, patterns, and insights that can enhance products, services, and customer experiences.

**Requirements**:

- **Must have experience in Customer Service**:

- Must be willing to work in the office
- Must be able to be working on shift. **NO OVERNIGHT SHIFT**:

- Possess a Diploma /Degree
- Must be able to speak & read in **Mandarin **(due to focused market)

**Job Type**: Permanent

Pay: RM3,500.00 - RM3,700.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Signing bonus

Application Question(s):

- Are you able to start in April?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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