Learning & Development Manager, Ikea Cheras

4 months ago

Kuala Lumpur, Malaysia Ikano-Retail Full time

Company Description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

**Job Description**:
**ABOUT THE JOB**

Take the Leadership for Learning and Development activities in the Store to develop highly performing, knowledgeable people. Ensure all competence development initiatives grow our business and support the sustaining of long
- term profitability, always considering the impact on our co-workers, and ultimately leading to customer satisfaction.

**YOUR ASSIGNMENT**
- Secure on-boarding process for new hire and ensuring a well-functioning buddy system.
- Support and continuously update the IKEA Basic Job Knowledge booklets.
- Facilitate and coordinate on-boarding program.
- Develop and maintain the store’s yearly training plan and individual schedules, signups and evaluation of Return of Investment.
- Maintain training module database and produce reports as necessary.
- Actively contribute that our co-workers have the right competence level within their job.
- Take the lead in the store to build training programs that are aligned to the need of business as well as adapted to the co-worker’s way of learning for today and tomorrow needs.
- Support all managers in the store in the learning & development process by being the expert on learning & development of co-workers and managers; pro-actively lead the learning & development process.

**Qualifications**:

- Understand and buy into company culture and values.
- 3 to 5 years of relevant working experience, retail preferred.
- Ability to communicate across organisation with effective influencing skills.
- Excellent presentation and facilitation skills.

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