Job at Ulu Tiram
4 weeks ago
**Responsibilities**:
- Manage the order processing workflow, including but not limited to invoicing, tracking order progress, and arranging shipment of goods.
- Communicate and coordinate with customers to ensure timely delivery of orders, and promptly address any issues or concerns that may arise.
- Maintain customer relationships, handle customer complaints and inquiries, ensuring customer satisfaction meets or exceeds expectations.
- Collaborate closely with internal teams, including sales, logistics, and quality control departments, to ensure smooth order processing.
- Collect and analyze order data, provide feedback on order processing efficiency and customer requirements, and make recommendations for workflow improvements.
**Job Requirements**:
- Minimum of a Diploma or equivalent qualification.
- At least 3 years or more of relevant work experience.
- Proficiency in Chinese is an additional advantage.
- Ability to problem-solve and adapt, maintaining composure under pressure and effectively handling unforeseen circumstances.
- Proficiency in using office software such as Microsoft Office, with experience being preferred.
- Possess a team spirit, able to work efficiently in a multitasking environment.
Pay: RM2,000.00 - RM5,000.00 per month
**Education**:
- STM/STPM (preferred)
**Experience**:
- Administration: 3 years (preferred)
**Language**:
- Mandarin (preferred)
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