Beautician Manager

2 weeks ago

Kuala Lumpur, Malaysia MTM LAB SEA SDN BHD Full time

At all times, to keep the store organized, clean, and attractive to customers.
- To achieve assigned target and goals set by company.
- To oversee the store sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
- Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate
- Maintain a strong focus on providing exceptional customer service and customer satisfaction.
- Handle escalated customer inquiries and concerns in a professional and courteous manner.
- Implement strategies to enhance the overall client experience and retention.
- Assist in developing and implementing sales and marketing initiatives to attract new clients and retain existing ones.
- Collaborate with the marketing team to promote special offers, events, and seasonal promotions.
- Prepare regular reports and analyse data to identify areas for improvement and implement action plans accordingly.
- Coaching beauticians and conduct assessment to ascertain the proficiency level
- Organize training sessions for staff to enhance their skills and knowledge.

**Job Requirements**
- Strong leadership and interpersonal skills to effectively manage a diverse team.
- Excellent communication skills
- Understanding of beauty treatments, skincare products, and industry trends.
- High level of professionalism and a positive attitude towards achieving goals.
- Ability to handle customers’ requests and complaints with grace
- Well groomed and pleasant personality

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Expected Start Date: 03/01/2024

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