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Technician

1 month ago

Petaling Jaya, Malaysia Mac City Sdn Bhd Full time

Technician post has two major responsibilities: customer service and repairing support. Not only do they have superior technical skill and experience, they also have impeccable communication skills, divining customer issues, translating to actionable items and resolving Technical issues in the least amount of time possible. Techs work at both the Front Counter Bench and the backend Tech Bench. They act as mentors to junior staff and pass on the tradition of fast troubleshooting and curiosity for best practices.

Principal Duties (Technican):

- Delights customer with knowledge, integrity and commitment to an excellent service experience
- Performs software, data retrieval and hardware repairs on Mac computers and iDevices
- Contributes to the entire Service department through the flexibility to multitasking where needed and the knowledge of the procedures of many roles
- Stays current on technology and procedures
- Resolves issues requiring SPS or TSPS chats, CS codes, parts ordering and customer outreach for their and other’s queues
- Completes warranty and out of warranty repairs according to Apple and Service standards of excellence
- Understands Apple Customer Satisfaction and Service Excellence metrics and how repair strategies affect them.

Accountabilities (Technician):

- Manages the customer’s experience to ensure they are well satisfied with the service provided.
- Completes tasks consistently that contribute positively to Apple metrics
- Maintains a high degree of quality while successfully completing repairs on or ahead of time
- Keeps all required certifications current. Pursues voluntary certifications

Qualifications:

- Training Provided
- Apple Certified Macintosh Technician Certification ACMT is an added advantage
- Fresh graduate is encouraged to apply
- Must be able to work on weekends and on shift rotation
- Excellent customer-facing skills including conflict resolution and outreach
- Extensive user experience in Apple operating systems
- Excellent oral and written communication skills
- Possesses strong analytical abilities and is capable of working methodically towards the completion of all repairs
- Works well within a team
- Understands the responsibility we have for protecting our customer’s privacy and property
- Is able to prioritize and balance competing needs
- Possesses a sense of urgency and enjoys a fast-paced environment
- Maintains a positive and flexible outlook

**Job Types**: Contract, Internship, Fresh graduate
Contract length: 12 months

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)