IT Helpdesk

**Responsibilities**:

- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times
- Following up with customers to ensure full resolution of issues
- Deployment of service releases, patches, requests, and customizations
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached
- High level of interpersonal skills to work effectively with others

**Requirements**:

- May require an associate Diploma/Degree in a related area. Fresh graduates are encouraged to apply
- Experience in troubleshooting in IT is advantage
- Good Customer Service Skills
- Has knowledge of commonly used concepts, practices, and procedures within a particular field
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Ability to work both independently and as part of a team
- Flexibility - responsibilities may require occasional evening and weekend work
- Willing to have short term relocation for training purpose
- Fluent in English and Mandarin

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Early shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus